IVR
Transform Your Business with IVR
Automate your call centre and handle innumerable
calls seamlessly with cloud-hosted IVR system
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.
Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.
Servetel’s real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime. And with our pocket friendly plans, you are ensured to yield maximum return on investment.
Delivering Best-in-class IVR Solution
FEATURES
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
Proffesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Live Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .
Built-in Text-to-Speech
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Call Barging/Whispering
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
Best-in-Market Pricing
Get high-quality cloud telephony suite with minimal effort and cost investment
99.99% Uptime Guarantee
NMP offers 99.99% SLA-backed uptime with N+1 redundant infrastructure
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
API Integrations
Innovate your business solutions with CRM and other third-party application integration.
Cloud Telephony Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.
Why choose NM Paribas
Spend Less and Deliver More
BENEFITS
Auto-attend Incoming Calls
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
Build Professional Brand Image
Greet callers with a warm voice message and reflect a professional brand image in every customer conversation.
Boost Agent Productivity
Maximise agent’s productivity by eliminating everyday mundane tasks and shift focus on high-value customer interactions.
Handle High Call Volumes
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.
Deliver Rich Customer Experience
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.
Maximise First Call Resolution
Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.
FREQUENTLY ASKED QUESTIONS
What is the Integrated Voice System (IVR) ?
An IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.
How does and IVR System Work ?
It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.
What are the types of IVR ?
There are three types of IVRs that NMP provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.
Can i get customized IVR from you?
Yes, the IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.